Quanticlo Returns Center



Welcome to the Quanticlo Return Portal!
In a few clicks you will receive by email the Free Return label, the return form and you can book the free collection directly to your home.

2 important info to know:
• Free returns are only available in Italy.
• Returns are currently processed in: 5-7 business days






• How will I receive the refund?
The refund will be made directly to the card used for the order or according to order payment method.

• How much time do I have to return the product?
You have 30 days from receipt of the package to make the return.

• When will I receive the refund?
We try to process returns as quickly as possible, it may take up to 5/7 days from receipt of the package in our warehouses before the refund is issued.
When we make the refund, you will receive a refund confirmation email and the amount will be visible on the card or in your account in approximately 2/6 business days (the time depends on your bank).
• Is it possible to make an exchange?
At this time we do not offer an exchange service, but you can return the product and receive a refund for the cost of the product (return costs will not be refunded). You can return the item and place a new order.

• How should I ship the return?
Please use Quanticlo original box. You can use packing material you prefer. Shoes must be unworn.







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Customer service
From Monday to Friday
9:30 | 12:30 - 14:30 | 18:00



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